1-800-890-8940
24 Hours Worldwide
A suspended profile disappears from Maps and from the local results. The calls stop the same day. Google does not explain why, and the appeal form gives you one chance to get it right.
We have handled this through every version of Google's verification process since September 2007.
Profile down right now? Call 1-800-890-8940. We answer 24 hours.
1. Address problems.
A virtual office, a coworking space, a PO box, or a residential address with no staffed location. Google cross-checks against its own data and against the web.
2. Keywords in the business name.
"Smith Plumbing" is fine. "Smith Plumbing - Emergency 24 Hour Drain Repair Irvine" is a name violation, and it is one of the most common triggers.
3. Category and service mismatch.
A profile claiming service categories the business is not licensed or set up to deliver.
4. Editing too much at once.
Changing name, address, phone, and category in the same session often flags a profile for review.
5. A competitor report.
Anyone can report your listing. Google acts first and asks questions later.
6. Failed video verification.
Google now asks many businesses to verify by video and rejects recordings for reasons it does not explain - wrong time of day, signage not visible, no continuous shot from street to workspace.
We diagnose the cause first.
Filing an appeal without knowing why you were suspended usually burns your best shot. We look at the profile, the history, and the business information across the web before we file anything.
We fix what triggered it.
Name, address, categories, and hours brought into line with Google's guidelines and with what Google can verify elsewhere.
We prepare the evidence.
Utility bills, signage photos, licensing, insurance documents, whatever the specific suspension type calls for.
We file the appeal and follow it.
Appeals sit for days or weeks. We track it, respond to requests for more information, and refile if the first appeal is denied.
We coach the video verification.
What to film, in what order, at what time of day, and what makes Google reject a recording. Most failed videos fail for one fixable reason.
We keep it from happening again.
Once the profile is live, ongoing monitoring catches the drift and the competitor reports that cause a second suspension.
Straightforward suspensions are often resolved in a few days. Complex ones - service area businesses, multi-location accounts, repeat suspensions - can take several weeks. Anyone who promises you a specific date does not control the timeline. Google does.
What we do control is that the appeal is filed correctly the first time and followed until it is resolved.
Getting the profile back is not the same as ranking. A profile that was suspended once is usually a profile that was never set up properly to begin with - which is also why it was not ranking before the suspension.
Our monthly packages cover the optimization that follows: categories, services, business information consistency, review monitoring, and ongoing suspension monitoring so this does not repeat.
Packages start at $289 per month.
Profile down right now? Call 1-800-890-8940. We answer 24 hours, worldwide.
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