The eGumball Promise

Most promise pages say a company will act in your best interests and be there every step of the way. Ours says what we will not do, because in this industry that is the harder list to write.

We will never guarantee a position

Nobody controls Google's ranking algorithm, and any agency that tells you otherwise is either misinformed or lying. Our written terms say this, our sales staff say it, and it is on this page so you can hold us to it. What we will tell you is what we are going to do, when we will have it done, and what moved.

Your listing stays yours

You remain the primary owner of your Google Business Profile. We work as a manager on your account, which means we can do every part of the job and none of us can lock you out, transfer your listing, or hold it while you decide whether to stay. Leaving eGumball costs you a phone call and nothing else. We put this in writing because the opposite arrangement is common in local search marketing, and it is the single most damaging thing an agency can do to a small business.

Nothing is published in your name without you seeing it

Review replies come to you as drafts you approve. Profile descriptions, posts and service listings are yours to sign off on. We do not write in your voice and publish it while you are out on a job.

We will tell you when you do not need us

Run our free rank check before you hire anyone, including us. If it comes back showing you already ranking where you should be across your service area, we will say so and you can keep your money. We would rather lose a sale than take one we did not earn.

We answer the phone

You get a named account manager, not a ticket queue. If something breaks, a listing gets suspended, or a review appears that should not be there, you call a person who already knows your account. We aim to respond the same business day and we will tell you honestly how long a fix will take, including when the answer is that Google controls the timeline and not us.

We will say so when we get it wrong

We have made mistakes over two decades and we will make more. When we do, you will hear it from us first, along with what we are doing about it. Nothing in our agreement restricts you from reviewing us publicly, honestly, and in whatever words you choose.

That is the promise.

It is deliberately short on adjectives and specific about behaviour, because a promise you cannot be held to is not worth publishing. If we ever fall short of any of it, call 1-800-890-8940.