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Privacy Policy
What we collect, why we collect it, who we share it with, and the choices you have.
eGumball, Inc. Privacy Policy
Effective date: October 2, 2026eGumball, Inc. ("eGumball," "we," "us") is a business-to-business local search marketing company in Irvine, California. This policy explains what information we collect through www.egumball.com, our client control panel, our phone lines and our services, how we use it, who we share it with, and the choices you have.
It applies to business owners and their staff who contact us or become our clients, visitors to our website, and people who apply to work with us.
Information We Collect
Information you give us
- Contact, callback and Get Started forms: your name, email address, phone number, business name, business phone, website, whether you have a Google Business Profile, and your message.
- Demo requests: the information above, plus the pin code we give you to view your demonstration.
- Client accounts: your business details and the information we need to manage your listings, websites and campaigns, such as business hours, services, photos and access to your Google Business Profile, Google Ads or website accounts. We also keep billing details needed to invoice you and collect payment.
- Client control panel: the email address and password you use to sign in.
- Calls and emails: what you tell us when you call, email or speak with our team, and our notes from those conversations.
- Job applications: your contact details, work history and anything else you choose to send us when you apply.
Information collected automatically
- With form submissions: your IP address, the page you submitted from, and the page or ad that referred you, so we can respond, route your request and prevent spam.
- Analytics: we use Google Analytics to understand how visitors use our site, such as pages viewed, time on site, device and browser type, and approximate location. Google Analytics uses cookies to do this.
- Site operation and security: our web server sets a session cookie that the site needs to work, and our site is delivered through Cloudflare, which processes connection information such as IP addresses to protect the site from attacks and abuse. Our servers also keep standard logs.
- Embedded content: some pages load fonts from Google Fonts and videos from YouTube. Those services receive your IP address and browser information when the content loads.
How We Use Information
- To answer your questions, return your calls, and prepare your demonstration.
- To provide our services: optimizing your Google Business Profile, managing your listings and citations, running your Google Ads campaigns, and building your website.
- To manage your account, send you reports, bill you, and provide customer support.
- To contact you about our services, including by phone. You can ask us to stop at any time - see Your Choices below and our Do Not Call Policy.
- To improve our website and services, and to keep them secure.
- To review job applications and hire.
- To meet our legal obligations and enforce our Terms and Conditions.
Business Information We Publish for Clients
Much of our work is publishing your business information. When you are our client, we submit your business name, address, phone number, hours, website, photos and description to Google, directories such as Yelp, Facebook and Bing, and the data providers those sites rely on. That information is public by design, and those sites handle it under their own privacy policies. If you ask us to change or remove business information we manage, we will update it where we have access.How We Share Information
We share personal information only as described here:- Service providers who help us run our business, such as website hosting, Cloudflare, Google Analytics, email, phone and payment services. They may use the information only to provide their services to us.
- Platforms, at your direction: when you are our client, we share your business information with Google, directories and data providers to do the work you hired us for.
- Legal reasons: when required by law, legal process or a government request, or to protect the rights, property or safety of eGumball, our clients or others.
- Business transfers: if eGumball is involved in a merger, acquisition or sale of assets, information may transfer as part of that transaction, subject to this policy.
Cookies and Analytics
You can block or delete cookies in your browser settings. The site will still work, although some features may not. To stop Google Analytics from collecting data about your visits, you can install the Google Analytics Opt-out Browser Add-on. Google explains how it uses this information in How Google uses information from sites or apps that use our services.How Long We Keep Information
We keep personal information only as long as we need it for the purposes above. Inquiries that do not become clients are kept for as long as they are useful for following up. Client records are kept for the length of the relationship and afterwards as long as needed for tax, accounting and legal purposes. Do-not-call requests are kept for at least as long as the law requires, so that we keep honoring them.How We Protect Information
Our site is served over encrypted HTTPS connections, access to client information is limited to the team members who need it to do their work, and control panel accounts are protected by passwords. No system is perfectly secure, so please keep your password private and tell us right away if you think your account has been misused.Your Choices
- Calls: ask any eGumball representative, call (800) 890-8940, or email info@egumball.com to be added to our do-not-call list.
- Emails: use the unsubscribe link in any marketing email, or contact us. We will still send messages about your account and services.
- Access, correction and deletion: contact us to see, correct or delete the personal information we hold about you, subject to the information we must keep for legal or business reasons.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended, gives you these rights over your personal information, including information collected in a business-to-business context and from job applicants:- Right to know the categories and specific pieces of personal information we have collected about you, where it came from, why we collected it, and who we disclosed it to.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of. If that ever changes, we will update this policy first and honor opt-out requests, including Global Privacy Control signals.
- Right to non-discrimination for using any of these rights.
To make a request, call (800) 890-8940 or email info@egumball.com. We will confirm your identity by matching information you give us with information we already hold, and respond within 45 days. You may use an authorized agent to make a request on your behalf; we may ask for proof that the agent is authorized and confirm your identity directly.
Residents of other states may have similar rights under their state laws. Contact us and we will respond as your state's law requires.
Where Information Is Handled
eGumball is based in the United States, and our systems are in the United States. Some members of our team work outside the United States and may access information to provide our services. If you contact us from Canada or elsewhere, you understand that your information will be handled in the United States and other countries where our team works, where privacy laws may differ from those where you live.Children
Our website and services are for businesses. They are not directed to children, and we do not knowingly collect personal information from anyone under 16.Links to Other Sites
Our site links to other websites, including Google's help pages and public data sources. We are not responsible for their privacy practices, so please review their policies.Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If we make significant changes to how we use personal information, we will make that clear on this page before the change takes effect.Contact Us
eGumball, Inc.530 Technology Drive, Suite 200
Irvine, California 92618
Phone: (800) 890-8940
Email: info@egumball.com